Privacy Policy
This Privacy Policy describes how FREQ (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use our mobile app and related services (the “Service”). By using the Service you consent to the practices described here.
1. Introduction
This Privacy Policy describes how FREQ collects, uses, shares, and protects information when you use our mobile app and related services. By using the Service you consent to the practices described here.
2. Information we collect
- Account information: name, email address, username, password, and other info you provide when creating an account.
- User content: watchlists, ratings, reviews, comments, lists, profile photo and other content you submit or post.
- Usage and activity data: app interactions, watch history, search queries, preferences, and feature usage.
- Device and technical data: device identifiers, OS version, app version, IP address, language, time zone, crash reports, and diagnostics.
- Cookies and similar technologies: when you access our website or web components, we may use cookies and local storage to personalize and improve the Service.
- Payment data: if you purchase subscriptions or features, payment is processed by a third‑party payment processor and we receive only transactional details required to manage your subscription (no full card data stored by us).
- Location data: only if you enable it; we will describe how and why at the point of collection.
3. How we use information
- Provide, operate, and maintain the Service (account management, syncing, watchlists).
- Personalize content, recommendations, and in-app features.
- Communicate with you (account notices, updates, support responses).
- Improve and analyze the Service, diagnose issues, and understand usage.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Send marketing communications only with your consent where required; you may opt out.
4. Legal bases for processing (where applicable)
For users in jurisdictions such as the EU, we rely on contractual necessity, legitimate interests (e.g., improving the Service, security), and consent where required (marketing, certain tracking).
5. Sharing and disclosure
- Service providers: we share data with third parties who perform services for us (hosting, analytics, push notifications, payments).
- Integrations and APIs: if you link third‑party services (e.g., YouTube, TikTok), data may be shared with those providers in accordance with their terms.
- Legal reasons: we may disclose information to comply with laws, legal processes, or to protect rights, safety, or property.
- Business transfers: in the event of a merger, sale, or asset transfer, user data may be transferred; users will be notified where required.
6. Third-party advertising and analytics
We may use analytics and advertising partners. These partners may use cookies and similar technologies to collect or receive information from your device and elsewhere on the Internet and use that information to provide measurement services and personalized ads. You can opt out of certain tracking in-app (where provided) or via device/browser controls.
7. Your choices and rights
- Account management: you can access, update, or delete your account and content through the app settings. Deleting your account will remove your profile and associated content subject to any retention needed for legal or operational purposes.
- Communications: opt out of promotional emails via unsubscribe links or in-app settings.
- Access and data requests: depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data; submit requests to hello@youfreq.com. We will verify requests as required.
- California/other rights: if you are in regions with specific privacy laws (e.g., CCPA/CPRA), we will provide mechanisms to exercise applicable rights (opt-out of sale, access, deletion) — contact us at hello@youfreq.com.
8. Data retention
We retain personal data as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10. Children’s privacy
The Service is not directed to children under 13 (or higher minimum age where applicable). We do not knowingly collect personal information from children without parental consent. If we learn we have collected a child’s information in violation of law, we will delete it.
11. International transfers
We may transfer and process information in servers located outside your country. Where required, we will put appropriate safeguards in place.
12. Changes to this Policy
We may update this Privacy Policy; we will post the updated policy with a new effective date and, where required, notify users.
13. Contact
For questions or requests: hello@youfreq.com
This page is a general template adapted for FREQ and does not constitute legal advice. Please have counsel review before relying on it for App Store or regulatory purposes.